Refund policy
At Flufforia, we want every customer to shop with complete confidence. We carefully select every product in our collection and are committed to delivering quality items that meet your expectations. If, for any reason, you are not fully satisfied with your purchase, our return and refund policy is designed to make the process simple, transparent, and fair.
30-Day Return Policy
We proudly offer a 30-day return window from the date your order is delivered.
If you are not satisfied with your purchase, you may request a return within 30 calendar days.
Eligibility for Returns
To qualify for a return, items should:
- Be returned within 30 days of delivery.
- Be unused or only lightly handled.
- Be in their original condition whenever possible.
- Include original packaging if available.
- Not show signs of intentional damage or misuse.
We understand that packaging may occasionally be opened for inspection. Opening the package alone does not automatically make a return ineligible.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or custom-made products.
- Gift cards.
- Clearance or final sale items.
- Products that have been significantly used or intentionally damaged after delivery.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 7 days of delivery.
To help us resolve your request quickly, please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the product and packaging
Our team will evaluate the situation and provide the most appropriate solution, including a replacement, partial refund, full refund, or another suitable resolution.
How to Start a Return
To request a return, please email:
Include:
- Full name
- Order number
- Reason for return
- Photos if applicable
Please wait for return instructions before sending your package.
Returns sent without prior authorization may experience delays in processing.
Return Shipping
If the return is due to:
- Incorrect product
- Manufacturing defect
- Shipping damage
Flufforia will cover reasonable return shipping costs where applicable.
For returns based on personal preference, change of mind, or ordering the wrong product, customers may be responsible for return shipping expenses.
Refund Process
After your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds are processed to the original payment method.
Please allow approximately 5–10 business days for your financial institution to complete the transaction.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
- Reach out to our support team for assistance.
Exchanges
If you would like a different size, color, or variation, please contact us before placing a new order. Exchanges are handled whenever inventory is available.
Order Cancellation
Orders may be canceled before processing or shipment.
Once an order has been shipped, it can no longer be canceled but may still qualify under our return policy after delivery.
Our Customer Commitment
Our goal is not simply to process transactions but to build lasting relationships based on trust, quality, and reliable service.
Every return request is reviewed individually, and our team always strives to reach a fair solution that reflects both customer satisfaction and responsible business practices.
If you have any questions about this Return & Refund Policy, please contact us at support@flufforia.cyou.